The RLT box office is open the following times:
- Monday, Wednesday, and Thursday: Noon – 5:00 p.m.
- Tuesday, Friday, Saturday, Sunday: Closed
- Our physical box office location is currently closed. The box office can be reached by emailing email@example.com or calling 919-821-3111 during the hours listed above.
- Thursday & Friday: Noon until curtain
- Adult show days: 6:00 p.m. until curtain
- Family Series shows: Noon until curtain of last show
- Adult show days: 1:00 p.m. until curtain
- Family Series shows: Noon until curtain of last show
The box office does not open on weekends when there are no performances.
Click here to view the seating charts for our performance spaces!
Frequently Asked Questions
Please note: All information below is subject to change during the COVID-19 pandemic. Ticket holders will receive an email with exact details for their show 24-48 hours before their performance time. Thank you for understanding as we continue to navigate this difficult time. As always, you can contact the box office if you have questions: BoxOffice@nullRaleighLittleTheatre.org
When should I arrive?
The Box Office will open two hours prior to the show. We open the doors to the lobby one hour prior to the show, and the theatre opens for seating thirty minutes prior to the show. We recommend arriving between thirty minutes and one hour prior to the show to allow plenty of time to park, collect your tickets and be seated.
Is there parking available?
RLT has plenty of free parking available to patrons in our off-street parking lot. Entry is via Pogue Street. There is also plenty of on-street parking around the theatre, but please observe the parking restrictions. During performances or special events at the theatre, you may park in any of the spaces marked “Permit required”, but please respect the spaces reserved for our visitors who may have a disability. Visit the Maps and Parking page on our website for further details.
Does my child need a ticket?
Yes. To comply with the fire code and to monitor mass gathering sizes, every person in the theatre needs to be ticketed, including infants or toddlers who will sit in your lap.
Why was I charged a ticket fee?
In order to maintain our online ticketing system, we do charge a small, per-ticket fee for all ticket orders purchased using a credit card. As of March 2021, ticket fees are no longer waived for in-person credit card ticket purchases. Thanks for understanding and for supporting RLT!
I ordered tickets online; do I need to print my tickets?
Tickets ordered online can be scanned at the door from a paper printout or your mobile device. You may either print them or show them on your phone or tablet at the door.
I’ve had an unexpected change in plans; can I exchange my tickets?
Availability permitting, we are happy to exchange tickets for another performance of the same show. To exchange your tickets, call or email the Box Office at (919) 821-3111 or firstname.lastname@example.org
I am not able to attend the show. Can I get a refund for my tickets?
Refunds have not traditionally been an option, but with the ongoing global health crisis, our policies have eased. We are happy to offer a refund if you are unable to attend due to illness or other reasons on a case by case basis. We do encourage you to exchange your tickets for another performance if possible or convert your ticket order to a tax-deductible donation if you are able. To exchange or convert your tickets, call or email the Box Office at (919) 821-3111 or email@example.com.
Do you offer discounts for students, seniors, military, etc?
We have discounted student (elementary, high school or college) and senior (62+) tickets for all Sutton and Gaddy-Goodwin Series shows. We do not offer student or senior discounts for Family Series shows, but there is a child price for children 12 and under. As with other nonprofit theaters, ticket sales do not cover the full cost of putting on the shows at RLT.
Do you have a group rate?
Yes. For non-school groups of 10 or more, we offer $1 off our adult ticket price (not applicable to student/senior or other discounted pricing) and waive all associated fees, excluding tax. Contact the Box Office to receive the group rate.
I purchased tickets for an outdoor event, but I am not sure about the weather forecast. How do you handle weather cancellations?
In the event of a weather cancellation, all ticket holders will be notified via email with as much notice as possible (we try to let you know at least 24 hours in advance). We will do our best to reschedule all ticket holders into future performances, subject to ticket availability. We are sometimes able to offer a rain date in addition to our announced performance dates. Anyone affected by a weather cancellation also has the option to receive a full refund or donate their ticket cost to RLT. Weather cancellations will also be posted on the show’s page on our website and in a yellow alert bar at the top of our website.
Do you have accommodate school groups?
Yes. If you have a school group, please contact the Box Office to receive more information about school group accommodations.
Someone in my party needs additional accommodations. How can I ensure the event will work for us?
We want Raleigh Little Theatre to be a welcoming place for all members of our community so we’re happy to work with you to ensure your needs are met. All performances at RLT are wheelchair accessible; we offer audio description for those with visual disabilities and assistive listening devices, and we will gladly provide complimentary seats for Personal Care Attendants. When ordering online, you can make notes about special needs in the comments section. You can also call us at the Box Office to ask questions or add notes to your order. You can find more information on the Accessibility page on our website.
What happens if I am late?
Latecomers will be seated at the discretion of the House Manager as soon as it is possible to do so without impacting the safety of our performers or patrons. We will make every attempt to seat you in a timely fashion, but you may be asked to wait or to sit somewhere other than your designated seats for the duration of the first act. Please make every effort to arrive in time to collect your tickets and be seated before the performance begins.