Job Opening: Box Office Associate (PT)
Part-Time Box Office Associate
Raleigh Little Theatre – Raleigh, NC
Raleigh Little Theatre (RLT) exists to create and teach theatre in a way that serves our community, offers a place for all to live their best creative life, and embraces diverse stories, artists, and students in a meaningful and powerful way. To support our mission, we are looking for three part-time Box Office Associates to join our small team.
What you’ll do…
You will be a member of our team of Box Office Associates and Event Managers for RLT performances, rentals, and other shifts as needed, acting as the first point of contact for most RLT patrons and a part of welcoming them into our theatre community. At assigned performances, your work will include maintaining box office operations, assisting patrons with ticket sales and questions, and supporting front of house operations and volunteers. Additional box office duties include general box office upkeep, database management, and clerical work. As the Event Manager for assigned special event rentals, you will provide on-site assistance to address day-of concerns and needs and to make accessible RLT amenities. In this role, you will be an essential part of the customer service team and patron experience at RLT!
We’d love to hear from you if…
You are enthusiastic about engaging with our community on RLT programming.
You are able to multitask, work independently, and demonstrate initiative in identifying needs and maintaining a positive customer experience.
You have strong customer service and communication skills, both oral and written, as well as the ability to effectively interact with individuals of varied ages, backgrounds, and abilities.
You have proficient computer skills. Experience with Customer Relationship Management (CRM) databases or electronic ticketing systems and cash handling experience is a plus.
You are committed to continuous learning, training, and accountability in RLT’s equity, diversity, inclusion, and anti-racism work.
A few details…
Hours and location: This is a part-time position, with hours assigned among the team of associates based on performance and event schedules. Additional weekday box office shifts may also be available. Performances are typically Thursday through Saturday evenings and Saturday and Sunday afternoons. Additional hours may vary to accommodate scheduled rentals. All work will be on site at RLT for an estimated 10-20 hours per month.
Reporting Structure: This position reports to the Box Office and Front of House Supervisor.
Please submit a resume and cover letter to Jobs@nullRaleighLittleTheatre.org. Candidate review will take place on a rolling basis, beginning February 1, 2024. All potential employees must pass a background check. RLT is also requiring any successful candidates to be fully vaccinated against Covid-19. Candidates should be prepared to submit proof of Covid-19 vaccination upon hire or discuss accommodations in line with Covid-19 safety protocols. If you need reasonable accommodations in the application process, please email Jobs@nullRaleighLittleTheatre.org.
As part of our application process, we would also love to know more about who our job postings are reaching to assist in our recruitment efforts. We ask that candidates please consider completing a short survey by visiting this link. It will only take 1-2 minutes of your time and is completely voluntary and anonymous.
RLT is a welcoming community using theatre to enrich, educate, entertain and engage volunteers, students and audiences of all ages. RLT values everyone’s story. As an organization, we intentionally create a welcoming environment through a long-term, holistic approach to inclusion and diversity. We commit ourselves to actively seeking out perspectives that are not our own, encouraging learning, growth, and cultural awareness, engaging community conversations, and embracing conflict as a force for change.
RLT provides equal employment opportunities (EEO) to all employees and applicants for employment. We strive to be an equitable, diverse, antiracist, and inclusive organization that is accessible to all and to maintain an organizational culture that values a diverse staff, Board, and volunteer community, thus we seek a broad spectrum of employees. We strongly encourage and welcome candidates who identify as Black, Indigenous, and People of Color (BIPOC), LGBTQ+, gender non-conforming and non-binary, neuro-diverse, and people with disabilities to apply. This position will remain open until filled and until a diverse and qualified pool of candidates is identified.
For more information about Raleigh Little Theatre, our mission, and our programs please visit RaleighLittleTheatre.org.