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Job posting

Job Opening: Box Office and Front of House Supervisor


Box Office and Front of House Supervisor

Raleigh Little Theatre – Raleigh, NC

Raleigh Little Theatre (RLT) exists to create and teach theatre in a way that serves our community, offers a place for all to live their best creative life, and embraces diverse stories, artists, and students in a meaningful and powerful way.  To support our mission, we are looking for a colleague to join our small team as the Box Office and Front of House Supervisor.

What you’ll do…

As the Box Office and Front of House Supervisor, you will be responsible for the administrative oversight and management of box office operations and front of house activities for all RLT productions and events. Your work will include: facilitating ticket sales, reservations, and box office communications; creating and maintaining RLT’s ticketing systems and ticket buyer database; and supervision and coordination of box office staffing and recruitment. In coordination with the Marketing Manager, you will establish and maintain box office policies and procedures, manage and implement audience growth campaigns, and identify and build relationships for partnerships and group sales. You will also collaborate with staff and support strategic marketing, communication, and funding strategies.

Some of your additional responsibilities will include:

  • Preparing and ensuring lobby spaces and materials are ready for all productions and events.
  • Acting as the main contact for production and event accessibility requests, concerns, and communications, including scheduling and coordinating audio description services. 
  • Maintaining box office supplies and managing merchandise and concessions inventory, ordering, and sales.

Essential to the work we do at RLT is our community of volunteers, and in this position you will also manage the front of house volunteer program. You will lead the recruitment, scheduling, training, and engagement of house managers, ushers, and concessions volunteers and liaison with staff to maintain and support consistent and successful front of house operations. For many, front of house volunteering can be an entry point for engagement at RLT and similarly, many community members first experience RLT as a ticket buyer and audience member. Through this role you will be a part of welcoming many new faces into the RLT community, contributing to its growth and setting the stage for their experience and engagement.

We’d love to hear from you if…

You are organized, detail oriented, and excel at managing a variety of projects simultaneously. Demonstrated supervisory experience is preferred.

You have excellent customer service and communication skills, both oral and written, as well as the ability to effectively interact with individuals of varied ages, backgrounds, and abilities. 

You have strong computer skills and the ability to use existing technology to achieve desired results. Experience with Customer Relationship Management (CRM) databases or electronic ticketing systems (we use Salesforce/PatronManager) as well as cash handling experience is preferred.

You are committed to continuous learning, training, and accountability in RLT’s equity, diversity, inclusion, and anti-racism work.

Hours and location: Regular box office hours are 12pm-5pm, Monday-Friday. Weekday box office shifts will be on site at RLT and some night and weekend hours on site will be necessary in line with RLT’s performance schedule, with flexibility in scheduling and working location for additional hours.

Salary: $40,000

This full-time, exempt position includes health, dental, vision, retirement, and life insurance benefits and flexible PTO. 

Reporting Structure: This position reports to the Marketing Manager and supervises part-time Box Office Associates.

To Apply

Please submit a resume and cover letter to Jobs@nullRaleighLittleTheatre.org. Candidate review will begin on May 30, 2023, and continue until the position is filled. All potential employees must pass a background check. Due to current pandemic circumstances and acknowledging the highest care for our community, RLT is requiring any successful candidates to be fully vaccinated. Candidates should be prepared to submit proof of Covid-19 vaccination upon hire or discuss accommodations in line with Covid-19 safety protocols. If you need reasonable accommodations in the application process please email Jobs@nullRaleighLittleTheatre.org.

As part of our application process, we would also love to know more about who our job postings are reaching to assist in our recruitment efforts. We ask that candidates please consider completing a short survey by visiting this link. It will only take 1-2 minutes of your time and is completely voluntary and anonymous.

About us 

RLT is a welcoming community using theatre to enrich, educate, entertain and engage volunteers, students and audiences of all ages. RLT values everyone’s story. As an organization, we intentionally create a welcoming environment through a long-term, holistic approach to inclusion and diversity. We commit ourselves to actively seeking out perspectives that are not our own, encouraging learning, growth, and cultural awareness, engaging community conversations, and embracing conflict as a force for change.

RLT provides equal employment opportunities (EEO) to all employees and applicants for employment. We strive to be an equitable, diverse, antiracist, and inclusive organization that is accessible to all and to maintain an organizational culture that values a diverse staff, Board, and volunteer community, thus we seek a broad spectrum of employees. We strongly encourage and welcome candidates who identify as Black, Indigenous, and People of Color (BIPOC), LGBTQ+, gender non-conforming and non-binary, neuro-diverse, and people with disabilities to apply. This position will remain open until filled and until a diverse and qualified pool of candidates is identified.

For more information about Raleigh Little Theatre, our mission, and our programs please visit RaleighLittleTheatre.org